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OnePlus says OnePlus 5 jelly scrolling effect is normal, users say otherwise

OnePlus is getting some flak, for what seems to be an issue related to the AMOLED display, on its latest phone, the OnePlus 5. The complaint? Well, many users have reported that the OnePlus 5 has a jelly scrolling effect, which makes the screen content stretch in a weird manner, and resize it back to normal, kind of like how a jelly would bounce.

OnePlus 5 official

The issue is very noticeable on the phone seen in this video.

Though it is not much of a bother per se, it been reported as an issue by a lot of users on reddit. A quick search on Amazon India's website, shows no such complaints, but there were allegations made by a user who claimed his review about a defective phone was refused to be published by Amazon.

And what does OnePlus say about this ?

According to a statement to the The Verge, OnePlus says the OnePlus 5 jelly scrolling effect is normal. Here is the official statement from the Chinese OEM:

“The OnePlus 5 uses the same level of high-quality components as all OnePlus devices, including the AMOLED display. We've received feedback from a small number of users saying that at times they notice a subtle visual effect when scrolling. This is natural and there's no variance in screens between devices.”

Some users on reddit say that the display on the OnePlus 5 is upside down, i.e., mounted at a 180° angle. This apparently causes the screen to stretch like a jelly/. One user explains that AMOLED displays use pulse width modulation for controlling the brightness, which is done by passing voltage to the screen, from the top of the display to the bottom. This effect can be reproduced on Phones with  AMOLED screens, if you turn the device upside down.

This is not the only hardware issue which has been reported about the OnePlus 5. Some users allegedly claim that the volume rocker buttons  on the OnePlus 5 is quite loose, unlike the sturdy ones on the OnePlus 3/3T.

But since OnePlus has officially declared that the scrolling effect is not a hardware defect or a software issue, don’t expect any OS update or a warranty claim to fix it.

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